This is the 10-stage process we go through with our clients. Click on any stage for details.
Our most important role the first time we meet is to listen and learn.
We need to understand how you and your employees work and interact, any specific issues you need to address, and what image you want to communicate both to your staff and to your clients.
When we have listened, we will brainstorm our thoughts and ideas with you to further refine our understanding of your requirements from both a practical and aesthetic point of view.
It’s the standard of the information gathering that can easily let down workspace planning. We will undertake a process of detailed audits to fully understand your current and future needs in the following areas: IT requirements, wire management, meeting rooms, breakout areas, reception, etc.
Our technical audit ensures we get these critical details right. The audit also looks at existing furniture and storage so that, if appropriate, we may suggest refurbishing and reusing certain elements as part of your plan.
Next, we will provide ideas and possible solutions to give you some initial feedback on ranges of furniture which we feel might work for you in terms of style, functionality and budget.
We will arrange to take you to showrooms or other offices to see a variety of ranges of furniture.
These visits allow you to see the styling and quality of each range for yourself and to try out the furniture, by checking details such as how comfortable the chairs are and how the wire management system works.
Our equivalent of a test drive, these visits inspire new ideas, dispel preconceptions and generate a vision of how your office space can be transformed.
Our initial plan is generic — no specific furniture pieces or ranges are specified or depicted at this stage.
This plan is a key tool since it demonstrates how you can make the best use of the space available, given the requirements of your business. By keeping it generic at this stage, we are able to focus on functionality and practicalities without getting distracted by aesthetics!
The next stage combines your choice(s) of furniture from the different ranges we have shown you during the showroom visits with your feedback on the generic plan.
We provide a fully costed proposal, with visual aids as appropriate.
When the main plan has been agreed, we can help you with the finishing touches — everything from selecting the right waste-paper bins to helping select art for your walls.
We can also offer a wide range of workplace services, which include help with relocation and removals, floor box moves and hire furniture.
Once you have placed your order, our project management team ensures that delivery dates and services are coordinated so the project stays on schedule and on budget every step of the way.
We use only fully trained furniture fitters who work to ISO 9001 standards to achieve a quality fit with minimal disruption to your business.
Following the furniture installation we will conduct our customer satisfaction survey with you to ensure we have completely met your expectations.
Our team of Account Managers will ensure that we support your company’s on going furniture needs. Whether you require one chair or a number of workstations, we will be on hand to deal with your future requirements.
As well as new furniture we are able to offer a full range of “Day 2” services in conjunction with our sister company Function. These include office relocation, reconfiguration, offsite storage facilities, crate hire and rental furniture.
Our aim is to ensure that your working environment constantly meets the changing needs of your business.
